Glossary
Parties & Entities
Adjustment Algorithm - The AI-driven system that reviews evidence, sentiment, and communication patterns to provide an unbiased assessment of a claim.
📝Assured Party - An individual currently or formerly relating with a Bonded Party who holds the right to file a claim; the beneficiary of the emotional protection policy.
📝Bonded Party - The subscribing member who pays a monthly premium and voluntarily subjects their interpersonal conduct to the Decency Assurance Principles.
The Carrier - The governing body (Guardians Assurance) that administers policies, collects premiums, and enforces the Code of Ethics.
Third-Party Adjuster - A human mediator brought in for complex or high-severity claims where the Adjustment Algorithm cannot make a definitive determination.
The Policy & Product
Certificate of Assurance - A digital badge or unique URL provided to the Bonded Party to verify their active status and Good Standing to potential partners.
Decency Assurance Principles - The ten high-level ethical standards (e.g., Radical Transparency, Clean Fighting) that constitute the "terms of service" for the policy.
Dynamic - The specific interpersonal configuration between the Bonded and Assured parties, covering everything from casual non-monogamy to long-term partnerships.
Good Standing - The status of a Bonded Party who is current on their premiums and has no unresolved claims or unpaid Deductibles of Labor.
Good Actor Premium - The monthly fee paid by the Bonded Party to maintain their account and signal their commitment to accountability.
Shadow Data - Information regarding a potential breach that is stored confidentially but not acted upon, typically triggered when an Assured Party fears retaliation or safety risks.
The Claims Process
Accountability Script - A communication template generated by the system to help an Assured Party address a grievance directly before filing a formal claim.
Bad Faith Filing - A claim submitted by an Assured Party found to be malicious, fabricated, or without evidence, resulting in the dismissal of the claim.
Breach of Decency - A verified violation of one or more of the Decency Assurance Principles.
Chain of Evidence - The chronological record of screenshots, text logs, and communication history submitted to substantiate a claim.
Claim Number - A unique identifier assigned to a specific grievance filed by an Assured Party.
Prima Facie Review - The initial automated scan of a claim to ensure it meets the basic criteria for a breach before alerting the Bonded Party.
Safety Gating - The mandatory triage step during intake that determines if a claim can be processed openly or if it requires confidential handling due to physical safety risks.
Outcomes & Resolutions
Async Mediation - A mandatory, non-simultaneous dispute resolution process where the Bonded Party engages with the AI or a mediator to resolve a conflict without requiring direct contact with the Assured Party.
Compassionate Closure - The requirement that a Bonded Party must end a relationship with clear communication rather than silence; also refers to Principle 🏷️#3.
Deductible of Labor - The non-monetary cost a Bonded Party must "pay" to resolve a validated claim, consisting of educational modules, apology letters, or mediation sessions.
Policy Voidance - The permanent termination of a Bonded Party’s account due to a Tier 3 breach or repeated failure to pay their Deductible of Labor.
Restorative Action - The specific behavior change or reparative step required to close a claim and restore the Bonded Party to Good Standing.